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Business by Design – Coaching Session Terms & Conditions

1. Booking & Payment

  • All coaching sessions must be paid in full at the time of booking unless a payment plan has been arranged in writing.

  • Payment secures your session date and time. No bookings are confirmed without payment.

  • Payments are non-refundable but may be transferable under certain conditions (see Rescheduling & Cancellations).

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2. Rescheduling & Cancellations

  • Clients may reschedule their session once with at least 48 hours' notice. Any additional reschedule requests may incur a rescheduling fee.

  • Cancellations made with less than 48 hours' notice or no-shows will result in forfeiture of the session and payment.

  • Emergencies will be considered on a case-by-case basis with appropriate documentation.

 

3. Session Duration & Punctuality

  • Sessions begin and end at the scheduled time. Late arrivals will not receive extended time.

  • If you are more than 15 minutes late, your session may be cancelled and marked as a no-show.

 

4. Client Responsibility

  • Clients are expected to come prepared with clarity on their goals, challenges, and focus areas for the session.

  • Transformation requires implementation. Business by Design provides tools, strategy, and guidance, but results depend on your effort and follow-through.

 

5. Confidentiality

  • All discussions during coaching sessions are held in strict confidence.

  • Your personal and business information will never be shared without your written permission, except where required by law.

 

6. Intellectual Property

  • All materials, resources, and frameworks provided during sessions are the intellectual property of Business by Design and may not be distributed or repurposed without permission.

 

7. Results Disclaimer

  • While we aim to provide high-impact coaching, results are not guaranteed. Success depends on individual circumstances, actions, and market conditions.

 

8. Communication Outside of Sessions

  • Limited email or messaging support is included (if outlined in your package). All detailed consultations must be reserved for scheduled sessions.

 

9. Legal & Financial Advice

  • Coaching is not a substitute for legal, financial, or mental health advice. Where appropriate, clients will be referred to licensed professionals.

 

10. Agreement Acknowledgment

By booking a coaching session with Business by Design, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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